News

It's Top 100 Time!!!!!

It's Top 100 Time!!!!!

March 20, 2017

Don't wait until the last moment. Take two minutes to fill out the online entry forum and register your company for consideration on our annual list of the Top 100 snow and ice management contractors. Read More

Register today for the 2017 Snow and Ice Show

Register today for the 2017 Snow and Ice Show

March 16, 2017

The event, scheuled for May 17-19 in Indianapolis, is a comprehensive conference that fills a void in the snow and ice management market for ASCA in-classroom certification; industry-specific, high-quality educational programming; and elite peer-to-peer networking opportunities. Read More

Do you want answers!

Do you want answers!

March 16, 2017

Guesswork makes dissatisfaction inevitable, says business consultant and guest columnist John Tschohl. It is important to know your customers’ wants and needs before you try to sell them on your service. Because if you do not know, then you are guessing. Read More

Mountain time

Mountain time

March 16, 2017

This year's Executive Summit will take place in a breathtaking mountain setting in Park City, Utah. Read More

Working together, achieving change

Working together, achieving change

March 2, 2017

Five years ago, the ASCA created based on the theory that if we created written industry standards, devised education to support those standards, established a verification system to ensure the standards were implemented, then the ASCA, and its members, could begin to influence the outside world.Today, ASCA Executive Director Kevin Gilbride says the association is actively making changes to appeal to the needs of its members. Read More

Welcome to Customer Service Hell

Welcome to Customer Service Hell

March 2, 2017

It’s the phone call looped through a frustrating automated system known as IVR (Interactive Voice Response)—you know, the one where you “Press 1 to continue in English” and “Listen closely to our list of options, as they may have changed.” Guest Columnist John Tschohl argues that this seemingly convenient way of fielding customer calls seems efficient, it may actually be costing you business. Read More

Leading the way

Leading the way

February 17, 2017

You've spoken and we've listened, says ASCA Executive Director Kevin Gilbride. The result is The 2017 Snow and Ice Show, an all-encompassing industry event that include a broad array of educational programing, from ASCA-C 101-level courses to seminars for veteran snow fighters. Read More

Loud and clear

Loud and clear

February 17, 2017

Do the messages you send into the marketplace match what you want to be known for as an organization? Business consultant and guest columnist Dan Coughlin says no matter how well your company does things internally it is the ability to interface with people outside of the company that will largely determine its success. Read More

Gaining Ground in the Garden State

Gaining Ground in the Garden State

January 13, 2017

The new year is off to a speedy start. Across the country, snow and ice management companies have had at least a consistent start to 2017. ASCA Executive Director Kevin Gilbride reports back from New Jersey and provides an update on the association's legislative initiatives. Read More